Support Center

We're here to help you get the most out of Scanomy

Email Support

Get personalized help with any questions or issues you're experiencing with Scanomy.

scanomy@gmail.com

Response Time

We typically respond to all support emails within 24-48 hours during business days.

Average response: 12 hours

How We Can Help

Our support team is ready to assist you with any questions or issues related to Scanomy. Whether you need help with app features, account management, or technical troubleshooting, we're here for you.

Technical Support

  • App crashes or performance issues
  • Receipt scanning problems
  • Data sync and backup issues
  • Export and sharing features

Account & Billing

Before You Contact Us

To help us assist you more efficiently, please include the following information in your email:

  • Your device type and operating system version (iOS/Android)
  • Scanomy app version (found in Settings)
  • A detailed description of the issue you're experiencing
  • Screenshots or screen recordings if applicable
  • Steps you've already tried to resolve the issue

Privacy & Security

Your privacy is important to us. When you contact support, we may ask for information to help resolve your issue, but we will never ask for sensitive information like passwords or payment details via email. All support communications are handled securely and in accordance with our Privacy Policy.

Quick Tip

For the fastest support experience, send your email from the same email address associated with your Scanomy account. This helps us quickly locate your account and provide personalized assistance.